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TEA JOURNEY

13 Dec
TEA JOURNEY

Our first tea workshop!

  • March 18, 2020
  • By author-avatar ADMIN
We have successfully hosted our first tea workshop tonight! What a fun time to chat about teas while enjoying all sort of white teas! I...

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08 Dec
TEA JOURNEY

Our Tea Plant at Ms.Cattea Tea Bar

  • March 18, 2020
  • By author-avatar ADMIN
We now have a genuine tea ?@mscatteateabar in our @pottspoint shop! This little tea ? was given from a great tea friend of mine @18thir...

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28 Nov
TEA JOURNEY

Our 2nd DAY! We opened our brand new Aged White Tea Cake 2010.

  • March 18, 2020
  • By author-avatar ADMIN
We are celebrating our 2nd day by opening up a brand new aged white tea cake from 2010 with a lovely customer from the local area! The ...

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17 Nov
DAILY TEA MOMENTS, TEA JOURNEY

Hello Product Display Wall

  • November 17, 2019
  • By author-avatar ADMIN
Say hello to our new product display shelves! Can’t wait to introduced our full range teas to you!

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TEA CREATES MOMENTS. SHARE YOU TEA MOMENT WITH MS.CATTEA.
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  • DAILY TEA MOMENTS (13)
  • TEA JOURNEY (11)
  • TEA TASTING (11)
  • UNCATEGORISED (6)

The warm aroma of oolong tea swirled in the air, its floral notes mingling with the soft sound of traditional Chinese music. Cathy smiled, her fingers tracing the smooth curve of a ceramic teapot. This was her world, a space where the rich history of tea met the simple joy of a shared cup.

MS CATTEA BAR

Contact Information

Our Email:

Hello@mscattea.com.au

Our Address:

17/1-21 DARLINGHURST ROAD,

Open Hour:

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RETURN POLICY


TEA PRODUCTS (Consumables) Due to the nature of food and beverage products, all opened tea purchases are final sale. This is standard across the industry — for hygiene and quality reasons, tea and other consumable products are not eligible for return or exchange once they have been opened or used. For unopened tea, we accept returns under the following conditions: - Item is returned within 30 days of delivery - Packaging is intact and sealed in its original condition - You contact us before sending anything back (hello@mscattea.com.au) 


We will always accept returns for unopened items still in the original undamaged packaging within 30 days of purchase. Tea Return shipping costs are the responsibility of the customer unless the return is due to our error. 


TEAWARE & ACCESSORIES Non-consumable items (teapots, cups, infusers, etc.) may be returned or exchanged if: Returned within 30 days of delivery Item is unused, unwashed, and in its original condition Original packaging is included If a teaware item does not meet your expectations, we will gladly accept a return for store credit or offer a replacement if returned within 30 days of delivery. 


DAMAGED, DEFECTIVE OR INCORRECT ORDERS If your order arrives damaged, defective, or incorrect: Please contact us within 48 hours of delivery with photos so we can assess and resolve the issue. Once verified, we will offer a replacement, store credit, or refund depending on the situation and stock availability. Return shipping will be covered by us in these cases. 


REFUND METHOD & PROCESSING Refunds are issued to the original payment method Processing time may take 5–10 business days, depending on your payment provider. Store credit may be offered as an alternative at our discretion. 


NON-RETURNABLE ITEMS The following are not eligible for return or refund: Opened tea or consumable products, Sale or discounted items, Gift cards, Sample-size products, Custom or personalised orders. 


HOW TO START A RETURN Email us at [your email] with your order number and reason for return Wait for our confirmation before sending anything back Ship the item using a trackable method — we are not responsible for lost return parcels. Once received and inspected, your refund or store credit will be processed.

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  • HOME
  • TEA SHOP
    • Back
    • ALL TEA
    • MATCHA
    • WHITE TEA
    • GREEN TEA
    • OOLONG TEA
    • BLACK TEA
    • PUERH TEA
    • HERBAL TISANE (No Caffeine)
    • TEAWARE
    • GIFTSET/GIFT CARDS
  • TEA EVENTS
  • Tea Tasting Booking
  • Wonton Dinner Booking
  • ABOUT US
  • BLOG
  • CONTACT US
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